Questions and Answers


What payment methods do you accept?

We use Paypal merchant services, or direct debit.

How long will it take for my order to be posted once I have placed it?

Orders will only be dispatched once payment has been confirmed and cleared. This is usually within 3 working days. Orders will be posted and should be received within 7 working days, from day of order.

If hand-delivery-only items have been ordered, your Party in a Box will be delivered with these items on the day of your event (if your order includes invitations these will be posted once payment has been confirmed).

Can I pick up my order from Party in a Box?

Unforunately Party in a Box does not have a shop front and all orders must be delivered or posted.

 

What is the returns policy?

We check all our products prior to shipping, ensuring that products are not damaged in any way. We go to great lengths to ensure products are packaged effectively, to prohibit damage in transit, however once products leave our office, this is out of our control. In the unusual event of faulty goods please contact Party in a Box with in 24 hours of receiving your goods to obtain a return code. All products requiring replacement must be in the original packaging.


How do I know that you have received my order?

Once you have placed your order you will receive a confirmation email.


Are my balloons inflated when they are delivered?

This depends on your address. If you live inside the delivery area, which covers most of the Perth metropolitan area, you may order helium inflated balloons and other delivery-only items. If you live outside the delivery areas your balloons will be delivered uninflated.


Is my personal information protected?

Yes. Party in a Box will not on sell or share your personal information with other companies, corporations or individuals. We may use your information to keep you informed of any special offers or new product ranges we are introducing.


Can I order products from more than one theme?

Yes! You can order any individual items of any theme to customise your order.