Site Policies

Customer Service Details
Po Box 943, Mount Lawley, WA, 6929

Return, Refund and Cancellation Policy
Items are available for return and refund providing stock is unused, unopened and packaging is in original condition, within 30 days of purchase.
Delivery fee is non refundable.
Refund will be provided in the tender that the product was purchased.
Please note Party in a Box does not offer refund on gift vouchers.
Orders can only be cancelled by phone, within 24 hours.

Delivery Policy
Because we offer a number of services, deliveries are done accordingly.

Delivery Policy for Piñatas Helium Balloons and Hire Equipment
* Due to the nature of the product these products must be hand delivered. They will be delivered on the day of the function, between specified times given at time of order. These times can be negotiated by phone.
* Pick up for Hire Equipment will be collected on the agreed day between specified times given at time of order

Delivery for Basic Party Product
* Party Boxes will be delivered via Australia Post
Please note that, Party bag fillers and Piñata fillers are unavailable for postage outside of Western Australia.
* Party in a Box does not take responsibility for postage delays

Hire Policies
Hire equipment is hired out on a 24 hour basis unless otherwise stated by Party in a Box. All Hire Equipment will be delivered and picked up by Party in a Box, or Party in a Box’s chosen courier. A delivery time can be requested by hirer and will be confirmed by Party in a Box via email. Party in a Box will attempt to deliver at time requested but this cannot be guaranteed.

A deposit of $25.00-$50.00 will be secured at time of order, to cover the product against loss, damage and cleaning. All Hire Equipment must be returned to Party in a Box in original, clean condition. Lost, broken or dirty glassware will be deducted from client's deposit at a rate of $5.50 per item. Other hire items will have higher deduction rate.


The following cancellation fees apply

Upto 5 days prior to delivery date: 100% refund
4 - 2 days prior to delivery date: 50% refund

Within 2 days of delivery date: No refund.

 Transaction Currency
All transactions will be in Australian Dollars.

Product Availability
Party in a Box endeavours to have everything on the website in stock. If a product is out of stock or unavailable you will be notified within 2 working days. If an alternative of the same theme is available then this will replace product ordered.

Privacy Statement
Your privacy is important to Party in a Box. This privacy statement provides information about the personal information that Party in a Box collects, and the ways in which Party in a Box uses that personal information.

Personal information collection
Party in a Box may collect and use the following kinds of personal information:

* information that you provide for the purpose of registering with the website
* information about transactions carried out over this website
* information that you provide for the purpose of subscribing to the website services; and
* any other information that you send to Party in a Box.

Using personal information
Party in a Box may use your personal information to:

* administer this website;
* personalise the website for you;
* enable your access to and use of the website services;
* send to you products that you purchase;
* supply to you services that you purchase;
* send you marketing communications.

Party in a Box may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

Updating this statement
Party in a Box may update this privacy policy by posting a new version on this website.

You should check this page occasionally to ensure you are familiar with any changes.

Other websites
This website may contain links to other websites.

Party in a Box is not responsible for the privacy policies or practices of any third party.

Contact Party in a Box
If you have any questions about this privacy policy, please contact us:

* by email:; or
* by post: PO Box 943, Mount Lawley, WA 6929.